Privacy Policy

Who We Are

hairspringf is an independent watch repair workshop operating at 62 Thanon Khao San, Talat Yot, Bangkok 10200, Thailand. References to "hairspringf", "we", "us", or "our" in this policy refer to the workshop and its operators.

You can contact us at [email protected] or by phone at +66 84 270 6859.

Information We Collect

Information you provide directly

When you complete the contact form on this website or send us an email, we may collect:

• Your name
• Your email address
• Your phone number, if you choose to include it
• Details about your watch and the service you are enquiring about
• Any other information you choose to include in your message

We do not ask for sensitive personal information and ask that you do not include it in enquiries.

Information collected automatically

When you visit this website, certain technical information is collected automatically by analytics and advertising tools we have installed, subject to your cookie preferences. This includes your approximate geographic location, browser type, device type, pages visited, and the source of your visit. This information is processed in aggregated or pseudonymous form and is not used to identify you individually. For full details, see the Cookie Policy.

How We Use Your Information

We use the information you provide through the contact form or direct communication solely to:

• Respond to your enquiry or service request
• Arrange and manage watch repair work you have asked us to carry out
• Send updates about the progress of a repair in progress
• Keep a record of completed work for our own workshop records

We do not use your contact details for marketing purposes, and we do not add you to any mailing list without your explicit agreement.

Legal Basis for Processing

We process contact information on the basis of our legitimate interest in responding to enquiries and providing the repair services you have asked about. Where you send us an enquiry with a view to entering a service arrangement, processing is also necessary to perform that arrangement. We do not process personal data for purposes that override your interests or rights.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information in the following circumstances:

• With third-party suppliers (for example, a specialist parts supplier) where this is necessary to carry out a specific repair, and only to the extent required
• Where required by applicable Thai law or by a competent authority with lawful authority to request it

Website analytics data is processed by Google LLC under their terms of service and privacy policy. Advertising measurement data may be processed by Meta Platforms, Inc. and Microsoft Corporation. These parties operate under their own privacy frameworks.

Data Retention

We retain contact and repair records for a period of three years from the date of the last interaction, to allow us to respond to follow-up enquiries about completed work and for our own internal reference. After that period, records are deleted or anonymised.

Analytics data is retained in accordance with the default retention settings of the respective analytics platforms, which is typically 26 months for Google Analytics.

Your Rights

You have the right to ask us what personal information we hold about you, to request a correction of inaccurate information, and to ask us to delete information we hold about you where there is no longer a legitimate reason for us to keep it. You may also ask us to restrict processing in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period.

Security

We take reasonable steps to protect the personal information you share with us. Contact form submissions are transmitted over HTTPS. Email communication is inherently not fully secure; if you are sending sensitive details, please contact us by phone instead.

We do not store payment card information. If any payment is taken in connection with a service, it is handled in person at the workshop.

Third-Party Links

This website may contain links to external websites, including those of parts suppliers, watch brands, or reference resources. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of the page will reflect any changes. Significant revisions will be noted via the cookie notice on the home page for a reasonable period.

Contact

For any questions about this Privacy Policy or about how we handle your data, you can reach us at:

• Email: [email protected]
• Phone: +66 84 270 6859
• Post: hairspringf, 62 Thanon Khao San, Talat Yot, Bangkok 10200, Thailand